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Mind in Harrow has been awarded the Mind Quality Mark (MQM)!

The MQM is a robust quality assurance framework created by national Mind, the mental health charity.

MQM sets out the baseline of best practice and legal compliance in all areas of a local Mind's governance and activities. To achieve the MQM, Mind in Harrow has met or exceeded all 24 key standards.

We have undergone a rigorous assessment which includes a thorough appraisal of organisational policies and procedures as well as a visit and interviews with trustees, staff, volunteers and people who use services. MQM is awarded when all standards are fully met.

The MQM provides assurance that local Minds across England and Wales are well-run organisations who meet Mind’s expectations of good practice, and in many cases excel beyond those expectations. It provides assurance that they are healthy, ambitious and strong in providing the highest quality support to people experiencing or at risk of developing mental health problems.

The MQM assessment report says:

“Mind in Harrow is a well-established and thoroughly locally embedded organisation supporting the people of the Harrow area. With a staff team of approximately 30 and a significant volunteer base, it is well placed to make a significant difference in people’s lives.

There is clear evidence of a well-structured, well run organisation that operates within a clear and regularly updated policy framework. Trustees provide good leadership in ensuring that the organisation works to and is monitored against its strategy.

A strong commitment to ensuring effective support and dignity for all people with mental health problems is evident not only in its service delivery, but in its willingness and effectiveness in raising the shared concerns and interests of the local community to influence local decision makers.”