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Mental Health Information Helpline & SWiSH volunteer

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Job summary

To support the provision of the Mind in Harrow Information Service and Support & Wellbeing Information Service Harrow (SWiSH), as appropriate for a volunteer role, between opening hours 9am and 5pm Monday – Friday, except on public holidays.

Key duties

  • Telephone Information Line
  • To provide support (listening ear) to callers
  • To provide signposting options on the phone, via email or post to callers on local and national services relating to mental health problems
  • To uphold the confidentiality policy of the service
  • To keep relevant records of calls and fulfil required administration procedures in line with Mind in Harrow policy
  • To conduct an initial risk assessment of callers, as appropriate, and refer to Senior Duty Cover to support any person potentially at risk.


  • Living within the London Borough of Harrow or 30 mins commute
  • Able to provide two satisfactory references and Enhanced DBS application with documentation
  • Ability to listen
  • Possess a non-judgmental attitude and have capacity to learn and self-reflect
  • Some prior understanding of mental health would be desirable
  • Ability to support people from diverse cultural backgrounds
  • Ability to use Word, email, internet and Zoom to a sufficient standard
  • Willing to commit a minimum of four hours per week for a period of 1 year
  • Reliable, flexible, empathetic


4- 8 hours per week

Responsible to

Support & Wellbeing Information Worker


Email: info@mindinharrow.org.uk or tel: 020 8426 0929

Training provided

Applicants must complete a 4-day online training course. The dates of the next course are not yet confirmed but likely to take place in October-November 2021.

Please complete the volunteering enquiry form opposite to register your interest.

‘Thank you for giving me the opportunity to Volunteer with Mind. I have gained more knowledge and confidence on the Helpline.’

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Currently, during the coronavirus outbreak, our services and activities are running remotely.  We will begin to offer face-to-face activities again when we can undertake these safely.