50th Anniversary
Call us:
020 8426 0929
For best experience we use GDPR compliant cookies, but we do not store any personal data – find out more

Mental Health Information Helpline & SWiSH volunteer

young woman holding mug

Job summary

To support the provision of the Mind in Harrow Information Service and Support & Wellbeing Information Service Harrow (SWiSH), as appropriate for a volunteer role, between opening hours 9am and 5pm Monday – Friday, except on public holidays.

Key duties

  • Telephone Information Line
  • To provide support (listening ear) to callers
  • To provide signposting options on the phone, via email or post to callers on local and national services relating to mental health problems
  • To uphold the confidentiality policy of the service
  • To keep relevant records of calls and fulfil required administration procedures in line with Mind in Harrow policy
  • To conduct an initial risk assessment of callers, as appropriate, and refer to Senior Duty Cover to support any person potentially at risk.


  • Living within the London Borough of Harrow or 30 mins commute
  • Able to provide two satisfactory references and Enhanced DBS application with documentation
  • Ability to listen
  • Possess a non-judgmental attitude and have capacity to learn and self-reflect
  • Some prior understanding of mental health would be desirable
  • Ability to support people from diverse cultural backgrounds
  • Ability to use Word, email, internet and Zoom to a sufficient standard
  • Willing to commit a minimum of four hours per week for a period of 1 year
  • Reliable, flexible, empathetic


4- 8 hours per week

Responsible to

Leah Robertson, Support & Wellbeing Information Worker


Email: info@mindinharrow.org.uk or tel: 020 8426 0929

Training provided

Applicants must complete a 4-day online training course. The dates of the next course will be:

Wednesday 2nd December 10am-2pm

Friday 4th December 10am-2pm

Wednesday 9th December 10am-2pm

Friday 11th December 10am-2pm

Application deadline is 13th November 2020. Please complete the volunteering enquiry form opposite for further information.

Back to Top

Currently, during the coronavirus outbreak, our services and activities are running remotely.  We will begin to offer face-to-face activities again when we can undertake these safely.