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Our impact

How we have made a difference.

We listen and we act.

A support worker having a laugh with his student.

We listen

Everything we say and do is rooted in the experiences of people who know what it’s like to live with a mental health problem. That includes the thousands of people who rely on our services, our incredible supporters and campaigners, our fundraisers, volunteers, staff and trustees. Their experiences bring our work to life.

We act

We provide life-saving support when people need it most. We campaign for better mental health services. We challenge stigma and work to transform understanding of mental health in the workplace, in schools and public services.


Supporting young people’s mental health

Over 1,000

young people attended workshops per annum


young people with lived experience trained to run workshops


young people reported improved mental health coping strategies

Supporting early access to help

Over 16,000

contacts with our information service per annum


people were satisfied with the information provided


people would recommend our service to a friend

Supporting people towards mental health recovery

Over 1,900

people supported by our talking therapies service per annum


talking therapies sessions delivered

More than 60%

people recovered through talking therapies sessions

Promoting inclusion into society

Over 200

enrolments on Stepping Stones courses per annum


course participants were enabled them to live more independently in the community


course participants are from ethnic minorities communities

Campaigning to improve local services

Over 450

Harrow User Group campaign members


trained and active Mental Health Campaign Champions


assessed Harrow User Group Campaign Forums to be good or very good

Improving workplace mental health

Over 1,000

employees attended our mental health awareness training in the past 2 years


employees reported improved confidence to seek mental health support


employees felt more confident to support people with mental health problems

See our impact and achievements described in our Annual Report & Accounts