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Volunteering Opportunities

Mind in Harrow recruits for the following activities and projects:

We also have a volunteer training course for people who experience mental health problems. At the end of this three day course participants will have gained the skills and confidence to be able to work on a range of Mind in Harrow projects, with their volunteer work tailored to their interests. For more information on this see our Stepping Stones leaflet.

For the other opportunities above except becoming a Trustee and working in the shop (which have their own specific application processes detailed below), please complete the application form and equalities monitoring form and send them to the relevant coordinator having read the role description below:

Mind in Harrow Volunteer Application form

Mind in Harrow Equalities Monitoring Form

Unfortunately due to the of the nature of our work we can only accept volunteer applications from those aged over 18 years old. 

Project: Mental Health Information Service / SWiSH

Title: Mental Health Information Helpline & SWiSH Volunteer

Hours: 4 hours per week

Responsible to: Leah Robertson, Support & Wellbeing Information Worker – Email: [email protected] or Tel: 020 8515 7862

Job Summary: To support the provision of the Mind in Harrow Information Service and Support & Wellbeing Information Service Harrow (SWiSH), as appropriate for a volunteer role, between opening hours 9am and 5pm Mon-Fri, except on public holidays.

Applicants must be available for all training dates: February 13th, 20th, 27th and 5th March 2020. 10am-4pm.

Key duties:

  • Telephone Information Line
  • To provide support (listening ear) to callers
  • To provide signposting options on the phone, via email or post to callers on local and national services relating to mental health problems
  • To uphold the confidentiality policy of the service
  • To keep relevant records of calls and fulfil required administration procedures in line with Mind in Harrow policy
  • To conduct an initial risk assessment of callers, as appropriate, and refer to Senior Duty Cover to support any person potentially at risk.


  • Able to provide two satisfactory references and Enhanced DBS application with documentation
  • Ability to listen
  • Possess a non-judgmental attitude and have capacity to learn and self-reflect
  • Some prior understanding of mental health would be desirable
  • Ability to support people from diverse cultural backgrounds
  • Willing to commit a minimum of four hours per week for a period of 1 year
  • Reliable, flexible, empathetic

Project: Befriending Service

Title: Befriender

Hours: 2 hours per week for 1 year for each client

Responsible to: Befriending Scheme Coordinator - Meg Hegarty

Email: [email protected] or Tel: 020 8515 7852

Job Summary: Befriend on a one to one basis that normally lasts for 2 hours per week for 1 year for each client.


  • We are looking for volunteers from all groups in the community, and of all ages and backgrounds.
  • We welcome applications from male volunteers who are currently under represented in our current group of befrienders
  • Experience of mental distress, your own or others’ can be helpful but it is not essential.
  • You must be reliable and able to give time on a regular basis.
  • You need to be patient, a good listener, and able to accept other people as they are.
  • We are looking for volunteers who are available for two-three hours on a weekday during the day (morning or afternoon) as we do not have a demand for evening or weekend befriending and our office is not open outside usual working hours.

I love befriending as it is a unique chance to give back to people in a fragile place in their life. It is a great opportunity to learn more and be part of a recovery process.

We do not have definite dates for the next intake but anticipate this to be around March time. We will confirm the dates at least one month in advance . If you are interested please do complete an application form as you need to be interviewed prior to being offered a place on the training.

Our next two day training course (volunteers need to be available to attend BOTH days) is pencilled in for Monday 23rd March and Saturday 28th March : this will be confirmed closer to the date and is subject to having a sufficient number of volunteers to run the training).

Please get in touch to register your interest for volunteering with the project. 

Befriending Scheme Volunteer Leaflet

Befriending Volunteer Role Description

Project: Somali Hayaan Project (Moving to a Better Place)

Title: Peer Educator

Responsible to: Project Coordinator Abdi Gure 

Email: [email protected]  Tel:020 8515 7872

Job Summary:Peer Educators support Somali mental health service users and their families

Key Duties:

  • Arranging regular support meetings/lunch
  • Arranging regular information sessions (e.g mental health, GP’s, housing) 
  • Sharing the Somali cultural perspective with these service providers 
  • Acting as an interpreter and helping service users to talk with service providers and share their point of view 
  • Helping service users understand which services can help them


  • to speak fluent Somali and English (ideally)
  • some appreciation of mental health issues as a service user, carer, family member
  • organisational skills 
  • willingness to share Somali cultural perspective with other people 
  • to be able to work as part of a team 
  • warmth, understanding and sensitivity
  • ability to listen, and to accept people as they are.
  • willingness to learn from your own and others' experience

Project: Mind Charity Shop

Title: Charity Shop Volunteer

Hours: 4 hours per week

Responsible to: Shop Manager

Email: [email protected] or Tel: 020 3759 8303

Job Summary: To help run the Mind Charity Shop in Harrow on a voluntary basis.

Key Duties:

  • Dealing with customers
  • Receiving donations from the public
  • Sorting, pricing and displaying stock


  • Ability to work as part of a team
  • Willingness to go on training
  • Reliability and trustworthiness
  • Commitment to at least three months of volunteering
  • An understanding of mental health issues

Charity shop volunteering application form

    Heads Up Youth Volunteer

    Title: Heads Up Youth Volunteer

    Hours: 1 Day per week 

    Responsible to: HeadsUp Co ordinator – Emily Lewis

    Email: [email protected] or Tel: 020 8515 7853

    Mind in Harrow is currently recruiting volunteers for its youth wellbeing project, HeadsUp. HeadsUp volunteers deliver peer-led mental health and resilience workshops to young people high schools, colleges and youth services all around Harrow. As a HeadsUp youth volunteer, you will help to support other young people to have a better understanding of mental health, teach some strategies that can help build their resilience and improve their emotional wellbeing and sign post to our HeadsUp partners and other mental health resources in Harrow.

    As this is a peer volunteer role, we require that applicants are aged 18-30 and have had some personal experience of mental health difficulties. We prioritise Harrow residents. 

    We ask that you commit a minimum of 1 day per fortnight (Mon-Fri) for six months.


    Aged 18 - 30

    some appreciation of emotional health difficulties through personal experience and willingness to share this with support

    Available once a week for first 6 weeks and fortnightly thereafter

    An interest in emotional wellbeing issues 

    organisational skills 

    to be able to work as part of a team 

    ability to listen, show patience and empathy

    willingness to learn from your own and others' experience

    We prioritise people living or with connections to the project in Harrow

    You must be reliable and have good time keeping skills

    Training will be offered one day per week over six weeks subject to a successful interview.

    Deadline for applications: 5th November 2019

    Application Pack:

    Heads Up Youth Wellbeing Trainer application form

    Heads Up Youth Wellbeing Trainer Job description

    Heads Up Youth Wellbeing Trainer Brief

    Mental Health Champion

    Title: Mental Health Champion

    Hours: 4-8 hours per week

    Responsible to: HUG Co ordinator – Raksha Pandya

    Email: [email protected] or Tel: 020 8426 0929

    Description: The Mental Health Champion role involves campaigning, monitoring mental health services, meeting and working with service users, and co production opportunities, and attending forums and social events.


    • Resident of Harrow or attend a GP in Harrow
    • 18 years or over
    • a user of Harrow mental health services – either CNWL or GP

    The next Mental Health Champion training course is February 13th, 20th, 27th & 5th March 2020 10am-4pm. 

    Application Pack:

    Mental Health Champion Training Poster

    Mental Health Champion Role and Code of Conduct

    Mental Health Champion Application form

    Mental Health Champion Equal opportunities form

    Mental Health Champion Equality and Diversity Statement