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Mental Health Information Helpline & SWiSH volunteer

We are welcoming volunteer applications for our Mental health helpline for our Summer 2023 intake. Training and supervision provided. The commitment is a morning (9a.m-1) or an afternoon (1-5p.m.) once a week. Please complete an application form or call us for an initial chat if you would like to discuss the role before applying.

young woman holding mug

Job summary

To support the provision of the Mind in Harrow Information Service and Support & Wellbeing Information Service Harrow (SWiSH), as appropriate for a volunteer role, between opening hours 9am and 5pm Monday – Friday (not bank holidays)

Key duties on the telephone Information Line

  • To provide support (listening ear) to callers
  • To provide signposting options on the phone, via email or post to callers on local and national services relating to mental health problems
  • To uphold the confidentiality policy of the service
  • To keep relevant records of calls and fulfil required administration procedures in line with Mind in Harrow policy
  • To conduct an initial risk assessment of callers, as appropriate, and refer to Senior Duty Cover to support any person potentially at risk.


  • Living within the London Borough of Harrow or 30 mins commute
  • Able to provide two satisfactory references and Enhanced DBS application with documentation
  • Ability to listen
  • Possess a non-judgmental attitude and have capacity to learn and self-reflect
  • Some prior understanding of mental health would be desirable
  • Ability to support people from diverse cultural backgrounds
  • Ability to use Word, email, internet and Zoom to a sufficient standard
  • Willing to commit a minimum of four hours per week for a period of 1 year
  • Reliable, flexible, empathetic


4- 8 hours per week

Responsible to

Support & Wellbeing Information Worker


Email: or tel: 020 8426 0929

Training provided

Applicants must complete a 4-day volunteer training course, run by Mind in Harrow.

The dates of the next course are: Summer 2023
Applicants will be interviewed (telephone/ Zoom ) prior to being offered a place on the course. Some of the training course sessions will be online and others will be in-person.

Deadline for applications

Please submit your completed application as soon as possible to be considered for our Autumn intake:

Please see the information below and complete the volunteering enquiry form opposite to register your interest, or download  and complete and return the volunteer application form below:

‘Thank you for giving me the opportunity to Volunteer with Mind. I have gained more knowledge and confidence on the Helpline.’